Special Prices Terms
All products are made-to-order luxury pieces.
No exchanges or returns are accepted once an order is placed.
Ongoing offers, discounts, or promotional codes cannot be combined unless explicitly stated.
No exchanges or returns are accepted once an order is placed.
Ongoing offers, discounts, or promotional codes cannot be combined unless explicitly stated.
Free Shipping Terms
International Orders: Free shipping on orders above $200 for first-time customers.
Domestic Orders (India): Free shipping on all orders above ₹750. A shipping charge of ₹150 will apply to orders below ₹750.
Domestic Orders (India): Free shipping on all orders above ₹750. A shipping charge of ₹150 will apply to orders below ₹750.
Website Terms of Use
This website is owned and operated by Puneet Gupta Crafted Luxury Goods (“we,” “us,” “our”). By accessing or using this website, you agree to comply with these Terms & Conditions, our Privacy Policy, and other policies referenced herein (collectively “Website Conditions”).
By placing an order or inquiry, you agree to be bound by these conditions. If you do not agree, please refrain from using this website.
You must be at least 18 years of age, or have the consent of a parent/legal guardian, to make a purchase.
All prices are listed in Indian Rupees (INR), unless otherwise specified.
By confirming a purchase, you agree to complete the transaction.
You must use your own valid payment method. We are not liable for fraudulent use of credit/debit cards.
We may revise and update our Terms & Conditions at any time. Continued use of the website indicates acceptance of such changes.
By confirming a purchase, you agree to complete the transaction.
You must use your own valid payment method. We are not liable for fraudulent use of credit/debit cards.
We may revise and update our Terms & Conditions at any time. Continued use of the website indicates acceptance of such changes.
Product Prices
All product prices are listed at their Maximum Retail Price (MRP). Prices are subject to change without notice.
Indian prices may differ from international prices due to taxes, duties, and applicable laws.
Products purchased in India cannot be sold at Indian prices outside the country.
Indian prices may differ from international prices due to taxes, duties, and applicable laws.
Products purchased in India cannot be sold at Indian prices outside the country.
Shipping & Delivery
Orders are handcrafted and dispatched within 3–5 business days, subject to material availability and delivery location.
Shipping costs are calculated based on the cumulative weight of the order.
Delivery times are approximate; delays due to courier issues, customs, or unforeseen circumstances (fire, floods, strikes, etc.) are not our liability.
Customers must provide accurate and authentic information to avoid delays. Incorrect addresses or details resulting in redelivery will incur additional costs.
For international orders, duties and taxes are borne by the customer.
Shipping costs are calculated based on the cumulative weight of the order.
Delivery times are approximate; delays due to courier issues, customs, or unforeseen circumstances (fire, floods, strikes, etc.) are not our liability.
Customers must provide accurate and authentic information to avoid delays. Incorrect addresses or details resulting in redelivery will incur additional costs.
For international orders, duties and taxes are borne by the customer.
Returns & Exchanges
As each product is handcrafted with love and made exclusively for you, returns, cancellations, and exchanges are not accepted.
In rare cases of damage in transit, customers must notify us within 48 hours of delivery at our support email. Cases will be reviewed, and repairs may be offered at our discretion.
Personalized or customized products are strictly non-returnable and non-exchangeable.
In rare cases of damage in transit, customers must notify us within 48 hours of delivery at our support email. Cases will be reviewed, and repairs may be offered at our discretion.
Personalized or customized products are strictly non-returnable and non-exchangeable.
Cancellation
Orders may be canceled only if they have not yet entered production or been dispatched.
Once the crafting process begins, cancellations are not possible.
Once the crafting process begins, cancellations are not possible.
Color Variations / Wear & Tear
Slight variations in fabric, embroidery, or finish are inherent to handcrafted luxury goods and are not considered defects.
Over time, natural patina, slight thread movement, or changes in sheen may occur — these are hallmarks of artisanal craftsmanship.
Over time, natural patina, slight thread movement, or changes in sheen may occur — these are hallmarks of artisanal craftsmanship.
Product Availability
All items are made to order and subject to material availability.
Due to high demand and limited edition releases, products may be unavailable or sold out.
Due to high demand and limited edition releases, products may be unavailable or sold out.
Intellectual Property & Copyright
All product designs, images, and content on this website are the intellectual property of Puneet Gupta Crafted Luxury Goods.
Unauthorized reproduction, distribution, or usage is strictly prohibited and may result in legal action.
Unauthorized reproduction, distribution, or usage is strictly prohibited and may result in legal action.
